Yes — every order is backed by our 90-day money-back guarantee. If you're not satisfied for any reason, email us at support@auxcelle.com within 90 days of your purchase and we'll process a full refund — no hassle, no hoops.

We want you to be able to try AUXCELLE with zero risk, so the guarantee is simple: give it a fair try, and if it's not for you, you're covered. It applies to your first purchase, with one refund per customer. If you ordered more than one bottle, you're welcome to fully try one — any additional bottles simply need to be returned unopened to be refunded.

Just email our team at support@auxcelle.com within 90 days of your purchase, with your order number. We'll confirm a few details and take it from there — no hoops, no hassle.

A full 90 days from your purchase date. We chose 90 days on purpose: it's the time your hair's natural cycle needs to respond, so you can give the routine a fair trial before you decide.

Once approved, your refund is processed within 1 business day and appears on your original payment method within 5-14 days, depending on your bank.

We accept all major credit cards (Visa, Mastercard, American Express), plus PayPal and Shop Pay. You'll see every available option at checkout.

We process orders quickly so they reach you fast, which leaves a short window for changes. If you need to update or cancel, email support@auxcelle.com as soon as possible — if your order hasn't shipped yet, we'll do everything we can to help.

Check your spam and promotions folders first, as confirmation emails sometimes land there. If you still can't find it, email support@auxcelle.com and we'll resend your confirmation and make sure your order went through.

Yes. Every payment is processed through an encrypted, secure checkout, and we never store or have access to your full card details.

We currently ship across the United States. You'll see availability for your location at checkout.

Yes — we offer free shipping on all US orders. Any applicable rates for other regions are shown at checkout before you pay.

Orders are typically processed within 1-2 days and arrive within 2-5 days in the US. You'll see an estimated delivery date at checkout and in your confirmation email.

As soon as your order ships, we'll email you a tracking link so you can follow it right to your door.

First, check your tracking link for the latest update — carriers occasionally run behind. If something looks wrong, or it shows delivered but you haven't received it, email support@auxcelle.com and we'll help track it down.

They're a three-step system, each targeting a different part of the picture. NO–1 Follicle Prep is a pre-shower detox that clears buildup and preps your scalp. NO–2 Follicle Reset is the treatment serum that works at the follicle on the hormonal cause of thinning after 40. NO–3 Inner Reset is a daily supplement that supports healthy hair from within. Together: prep, treat, nourish.

You can start anywhere, but they're built to work together. NO–2 is the core treatment, so if you begin with one, begin there. NO–1 makes it work better by clearing the way first, and NO–3 supports your hair from the inside. For the full effect, use all three as your Reset System.

Yes. AUXCELLE products are hormone-free and made for regular use as directed. NO–2 works with the environment around your follicles rather than introducing any hormones into your body. As with any new product, we recommend a patch test before first use.

Some do, so we always recommend reading the full ingredient list before use. NO–1 contains rice and mushroom-derived extracts, NO–2 contains soy and wheat-derived extracts, and NO–3 contains soy. If you have known sensitivities, check the ingredients and patch test first.

Yes — all AUXCELLE products are safe for color-treated hair.